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New systems with all the bells and whistles can be great for your organisation, and are often the key to greater productivity and efficiency.

However, if your staff don't know how best to use it, it can sometimes do more harm than good.

Content Manager is a robust, flexible and highly configurable enterprise-wide system that can truly help organisations conduct their business more efficiently and professionally. With flexibility comes complexity, however, and help is usually required.

Training and support are often seen as two completely separate processes - but that's not the way we do it!

When your staff are well trained in the fundamentals and the idiosyncrasies of a system, we find that support calls are reduced dramatically - which is better for everyone concerned.

While training and support are definitely a two-tiered approach to making staff as effective as they can be, they most certainly overlap.

TRAINING

Many organisations seem to think of training as having someone stand in front of a group and read the manual, with the odd little trick thrown in. This is NOT what you get from WyldLynx!

WyldLynx delivers fully structured training courses, by trainers with experience in both the product and delivering training to small and large groups, along with appropriate course materials for all students and practical learning methods that will help staff understand and remember.

Training courses currently available include:

If your software is not listed, or you wish to book a training course, please contact us today.

SUPPORT

While quality training certainly reduces the need for constant support, there are always issues with every system and business process out there. Guaranteed response and resolution times are a must for keeping an organisation on track with critical processes.

With multiple support plans available, WyldLynx can offer a Support Plan to suit your needs.

This support plan includes all of the following benefits:

  • Unlimited tickets (Incident Responses)
  • Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
  • 20 Service Requests per Month
  • Annual upgrades
  • Technical health check
  • Account Manager
  • Monthly analysis check
  • Monthly meetings
  • Support Portal (online)
  • All SmartTools® FREE
  • 15% off Development costs
  • 15% off Consultancy fees
This support plan includes all of the following benefits:

  • Unlimited tickets (Incident Responses)
  • Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
  • 10 Service Requests per Month
  • Annual upgrades
  • Technical health check
  • Account Manager
  • Monthly meetings
  • Support Portal (online)
  • 10% off Development costs
  • 10% off Consultancy fees
This support plan includes all of the following benefits:

  • 5 tickets per month (Incident Responses)
  • Level 1: Max. 4 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 8 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
  • 5 Service Requests per Month
  • Technical health check
  • Support Portal (online)
This support plan includes all of the following benefits:

  • Pay-per-ticket (Incident Responses)
  • Level 1: Max. 24 hour response time [Major incident (>7 users impacted)]
  • Level 2: Max. 24 hour response time [Significant incident (>3 users impacted)]
  • Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
  • Pay-per-Service Request

Whether you are looking for quality training, market-leading support or the recommended combination of both, WyldLynx can help you!

If you would like to hear more about our training and support offerings, contact us today!

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