OpenText Content Manager training for every role
Build the skills your users, records team, administrators and developers need. Choose role-based topics, practical sessions and ongoing learning around your Content Manager version, configuration and everyday work.
Learn from people who work with Content Manager
Content Manager rewards people who know it. A records officer who understands search, containers and disposal can work through those tasks with greater confidence and efficiency. An administrator who understands security, locations and the event processor keeps the whole organisation moving. Most organisations have a handful of these people and wish they had more.
WyldLynx trains them. We are a Brisbane-based OpenText Gold Partner, and we have been training people on Content Manager, and on its earlier lives as TRIM, HP TRIM, HP Records Manager, HPE Content Manager and Micro Focus Content Manager, since 2009. We implement it, support it, write software for it, and run our own business on it. The training comes from that experience. Looking for training on something other than Content Manager? See our training services page.
Who the training is for
Content Manager looks different depending on where you sit. We train by role, so people learn what they will use.
- New users who need to find things, save things and stop asking the person next to them.
- Everyday users in business units who want to work faster in the desktop client, the web client and Outlook.
- Records officers and power users who own classification, containers, searching, reporting, workflow and disposal.
- Administrators who manage security, locations, record types, retention schedules and system settings.
- Technical staff who look after workgroup servers, datasets, indexing, integrations and upgrades.
- Developers and integrators working with the Content Manager software development kit, Microsoft 365 and line-of-business systems.
- Internal trainers and champions who will carry the knowledge to the rest of the organisation.
Content Manager training modules
Discuss these topics with us to shape a program for your people. We confirm the module selection, duration and applicable credentials when scoping your training.
| Module | Who it is for |
|---|---|
| Getting started with Content Manager | New and everyday users |
| Searching and finding information | All users |
| Working in the web client | All users |
| Email and Outlook integration | Everyday users |
| Records, containers and classification | Records officers, power users |
| Action tracking and workflow (process mapping) | Records officers, business owners |
| Archiving, retention and disposal | Records officers, records managers |
| Security and access overview | Records officers, administrators |
| Location management | Records officers, administrators |
| Administrator fundamentals | New administrators |
| Administrator refresher and upgrade | Existing administrators |
| Technical installation and configuration | Technical staff |
| Help desk and first-line support | Service desk staff |
| Content Manager and Microsoft Teams integration | Users, administrators |
| Development and integration with the software development kit | Developers, integrators |
How the training is delivered
- Private sessions for your team, online or in your classroom, using your configuration and your terminology.
- Tailored programs and coaching that combine modules for a role, a project or an upgrade.
- Train-the-trainer for organisations that want to build internal capability.
- Guides, procedures and task videos, branded for your organisation, that stay with you after the session.
- The WyldLynx online training portal: searchable, available around the clock, version-specific, branded, with metrics that show which topics people look up and where the next training need is. See the online training portal.
Every hands-on module runs in a practice environment, so people can make mistakes without touching production. Participants receive course materials to keep. We confirm the applicable Credly credential and any assessment requirements for the selected course.
Versions and interfaces covered
We train on the version you run, across the desktop client, the web client and the Office and Outlook integrations. We discuss training for current and older environments, including HP TRIM and HP Records Manager, and confirm the scope for your version before delivery. If an upgrade is on your roadmap, our upgrade participant training prepares users and administrators for what changes before go-live.
Why organisations choose WyldLynx for Content Manager training
We run our business on Content Manager. OpenText's own customer story about WyldLynx describes how we use it for document management, support tracking, time recording and training delivery, and a reported estimate of ten hours a week saved finding information. When we say a feature is worth learning, it is because we use it.
Our trainers implement, support and build the product. The people teaching your administrators are the same people who configure Content Manager for clients, answer support tickets about it, and write SmartTools, DocuSign for Content Manager and our Microsoft 365 integrations against the software development kit. They know what goes wrong and why.
Support tells us what to teach. Our Content Manager support desk sees which questions repeat. That evidence shapes the modules, and for support clients it shapes the refresher sessions we recommend.
Credentials people can show. WyldLynx issues digital badges through Credly, including foundation learning and administrator or integration credentials. Confirm the badge and assessment requirements for your selected course. You can see who in your organisation has been trained to what level, and your people have something to put on their profile.
Records practitioners in the room. Our team includes records managers who understand Queensland, New South Wales, Western Australian and Commonwealth recordkeeping requirements. Classification, retention and disposal are taught as recordkeeping practice rather than as menu options.
Part of the records community. WyldLynx is a RIMPA Global (Records and Information Management Practitioners Alliance) industry partner and a sponsor of RIMPA Live 2026.
Training around an upgrade or rollout
An upgrade or web client rollout changes what people need to know. We plan training alongside the project, including information sessions, role-based practice, relevant portal updates and follow-up once people have used the new version. Agree the timetable and any portal work as part of the project scope. Training and support can be coordinated through our Content Manager support team; training inclusions are confirmed separately in your agreement.
Still call it TRIM? So do we.
Content Manager has had several names: TRIM, TRIM Context, HP TRIM, HP Records Manager, HPE Content Manager, Micro Focus Content Manager and now OpenText Content Manager. It is the same product line. Whatever version and name your organisation uses, this is the training page you are looking for.
Frequently asked questions
Can individuals and small groups arrange training?
Tell us the roles and number of people. We will recommend a suitable format and confirm availability when discussing your requirements.
How long is Content Manager end user training?
The duration depends on the topics, roles and configuration involved. We confirm the length of each selected module when scoping your program.
Do you provide a training environment?
Yes. Hands-on modules run in a practice environment so participants can work through real tasks without affecting production. For private sessions we can mirror your configuration.
Do participants get a certificate?
WyldLynx issues digital credentials through Credly. We confirm the badge and completion or assessment requirements for your selected course; credentials can be shared and used to track recognised learning.
Do you train on HP TRIM and older versions?
Yes. We train on the version you run, including HP TRIM and HP Records Manager environments that have not been upgraded, and we run upgrade participant training when you move to a current release.
Can training use our own classification scheme and processes?
Yes. Private sessions, guides and videos are built around your configuration, your terminology and your recordkeeping requirements.
How do we book?
Email contact@wyldlynx.com.au or use our contact page. Tell us the roles, the number of people and your version, and we will recommend the modules and format.
Book Content Manager training
Tell us who needs training and what they are struggling with. We will come back with the modules, format and a price, with timing agreed when you enquire.
Talk to WyldLynx or email contact@wyldlynx.com.au.