WyldLynx training
Get more from Content Manager, through your people
Help your team find information, make sound records decisions and use more of the capabilities you already own.
WyldLynx designs and delivers OpenText Content Manager training around your work, your configuration and what people need to achieve. From everyday use to administration, workflow, integration and development, we help you choose a useful starting point and build the skills to apply it.
Your investment
Make your investment work harder for your organisation
You invested in Content Manager to support important work: reliable records, information people can find and decisions you can explain. The value depends on how well your people use it and how closely the configuration fits their work.
Training can help someone complete a familiar task with more confidence. It can also help a team recognise a useful capability they have not been using, understand the decisions behind a process or prepare for a change in responsibilities.
For example, a search session should help people find the right record and recognise why it is the right one. Workflow learning should connect actions and responsibilities with how a request is completed. Administration training should help your team understand the effect of a configuration choice, as well as where to make it.
When strategy, configuration and staff capability work together, Content Manager can support clearer access controls, more consistent records and well-understood retention decisions. That can make risk reviews, compliance checks and evidence gathering easier to carry out and explain. Training helps people apply the controls and recognise when to seek advice, with responsibilities and configuration aligned to the work.
These are useful ways to seek a better return from your existing system. Start with the work that matters to your organisation, then choose the skills and changes that would help.
Platform breadth
Content Manager learning across the whole platform
We bring broad Content Manager capability into a learning approach that fits each role. A new user needs a different depth from an administrator, a records specialist or a team developing an integration.
Version, interface and connected-system coverage are confirmed for your environment. We can combine relevant topics rather than make every person follow the same course.
Training is a key part of a successful Content Manager journey. Alongside support, customisation, system integration and licence management, it helps your people get more from the platform as your organisation’s needs change.
Our experience
Experience that connects learning with useful work
The WyldLynx team implements, configures, supports, integrates and develops with Content Manager. That experience helps us connect a training question with the application, the records decision and the business process around it.
We use Content Manager in our own business, too. OpenText's customer account describes support-request processes, administration around client work, and the management and delivery of training resources. These are practical examples of using an existing platform for more than storing documents.
Your needs
A conversation about what better work would look like
Tell us what your people need to achieve and where the current approach falls short. Perhaps experienced users still struggle to find the right record, administrators need confidence with configuration, or a business team repeats work that a suitable workflow could simplify.
WyldLynx looks at existing skills, how Content Manager is used, the version and interfaces you run, and relevant capabilities your team may be overlooking. Newer improvements can inform the conversation, alongside what is already available in your environment.
Together, we choose a proportionate next step. That might be focused training, a tailored learning program, configuration advice or a closer look at a business process. We then design and deliver the agreed learning around relevant examples, suitable practice and resources people can return to.
Agree what improvement would mean before you begin. Less effort finding the right information, fewer repeated support questions, smoother onboarding or less double handling can provide practical measures. Check the result against the starting point and the cost of the work.
Delivery
Flexible learning, designed around your requirements
Choose an approach that fits the people, the task and the depth of learning needed. We can design and deliver a suitable Content Manager program through:
- Trainer-led online or classroom sessions, using practical examples and an appropriate environment.
- Tailored programs and personal coaching combining relevant topics with your processes, terminology and configuration.
- Train the trainer, preparing internal trainers and champions for their own delivery.
- Guides, procedures and task videos, with organisation-specific content and branding agreed as part of the work.
- Onboarding and refreshers, planned around new starters, role changes, upgrades or continuing development.
We agree preparation, access, delivery arrangements, materials use and update responsibilities with you. Where the conversation reveals a configuration or development need, we scope that work separately from the learning.
The WyldLynx online training portal can keep searchable Content Manager task videos, guides and documents close to the work. People can revisit a task between sessions or refresh their knowledge before using it. Agree the appropriate resources, version coverage, branding and access for your organisation.
Future practices
Prepare your information practices for what comes next
If artificial intelligence is part of your roadmap, useful preparation starts with the information and responsibilities your people understand today.
Help teams recognise authoritative records, maintain meaningful classification and metadata, and understand who may access information. Check whether material is reliable and current, and build awareness of the capabilities available in your environment.
Training can support those practices alongside configuration and governance work. A future application still needs an agreed use case, suitable permissions and a way to check its results. Understanding the platform helps your team ask better questions about the next step.
Other learning
Other learning needs we can help you explore
Your requirements may also involve organisation-specific processes, digital learning, branded guides or videos beyond a standard product course. Talk with us about the work and the people involved so we can establish a suitable design and delivery scope.
For OpenText Voltage Data Security Platform, learning can help reviewers interpret discovery findings, connect information risk with business context and understand the next authorised decision. This is a separate learning need from Content Manager retention and disposal.
Questions
Common questions
Can you help experienced Content Manager users as well as beginners?
Yes. We can explore current skills, underused capabilities and the work people need to do. Learning can range from everyday use to records decisions, administration, configuration, workflow and technical topics, with scope and prerequisites agreed.
Do we need to upgrade before training?
Start with your needs and the version you use. Useful improvements may come from skills, configuration or a clearer process. Newer capabilities can be considered where relevant, with upgrade and support requirements assessed separately.
Can learning use our own processes and branding?
Yes. We can design examples, guides and videos around your terminology, configuration and work. Agree access, review, use and future updates before production.
Next step
Tell us what your people need to achieve
Bring the roles involved, the task you want to improve and the Content Manager version if you know it. Tell us what is working well and where people need help. We can then explore a learning approach and how you would recognise its value.