Support

WyldLynx doesn't just install and leave - we're with you all the way.

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System down time can be one of the biggest drains on productivity for any organisation.

Quality support will keep downtime to a minimum when something goes wrong.

While quality training certainly reduces the need for constant support, there are always issues with every system and business process out there. Guaranteed response and resolution times are a must for keeping an organisation on track with critical processes.

With multiple support plans available, WyldLynx can offer a Support Plan to suit your needs.

This support plan includes all of the following benefits:

Unlimited tickets (Incident Responses)
Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
20 Service Requests per Month
Annual upgrades
Technical health check
Account Manager
Monthly analysis check
Monthly meetings
Support Portal (online)
All SmartTools^® FREE
15% off Development costs
15% off Consultancy fees

This support plan includes all of the following benefits:

Unlimited tickets (Incident Responses)
Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
10 Service Requests per Month
Annual upgrades
Technical health check
Account Manager
Monthly meetings
Support Portal (online)
10% off Development costs
10% off Consultancy fees

This support plan includes all of the following benefits:

5 tickets per month (Incident Responses)
Level 1: Max. 4 hour response time [Major incident (>7 users impacted)]
Level 2: Max. 8 hour response time [Significant incident (>3 users impacted)]
Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
5 Service Requests per Month
Technical health check
Support Portal (online)

This support plan includes all of the following benefits:

Pay-per-ticket (Incident Responses)
Level 1: Max. 24 hour response time [Major incident (>7 users impacted)]
Level 2: Max. 24 hour response time [Significant incident (>3 users impacted)]
Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
Pay-per-Service Request

Whether you are looking for quality training, market-leading support or the recommended combination of both, WyldLynx can help you!