This support plan includes all of the following benefits:
- Unlimited tickets (Incident Responses)
- Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
- 20 Service Requests per Month
- Annual upgrades
- Technical health check
- Account Manager
- Monthly analysis check
- Monthly meetings
- Support Portal (online)
- All SmartTools® FREE
- 15% off Development costs
- 15% off Consultancy fees
This support plan includes all of the following benefits:
- Unlimited tickets (Incident Responses)
- Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
- 10 Service Requests per Month
- Annual upgrades
- Technical health check
- Account Manager
- Monthly meetings
- Support Portal (online)
- 10% off Development costs
- 10% off Consultancy fees
This support plan includes all of the following benefits:
- 5 tickets per month (Incident Responses)
- Level 1: Max. 4 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 8 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
- 5 Service Requests per Month
- Technical health check
- Support Portal (online)
This support plan includes all of the following benefits:
- Pay-per-ticket (Incident Responses)
- Level 1: Max. 24 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 24 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
- Pay-per-Service Request
