Support
System down time can be one of the biggest drains on productivity for any organisation.
Quality support will keep downtime to a minimum when something goes wrong.
While quality training certainly reduces the need for constant support, there are always issues with every system and business process out there. Guaranteed response and resolution times are a must for keeping an organisation on track with critical processes.
With multiple support plans available, WyldLynx can offer your organisation a support plan to suit your needs.
Support Plans
This support plan includes all of the following benefits:
- Unlimited tickets (Incident Responses)
- Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
- 20 Service Requests per Month
- Annual upgrades
- Technical health check
- Account Manager
- Monthly analysis check
- Monthly meetings
- Support Portal (online)
- All SmartTools® FREE
- 15% off Development costs
- 15% off Consultancy fees
This support plan includes all of the following benefits:
- Unlimited tickets (Incident Responses)
- Level 1: Max. 1 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 2 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 24 hour response time [Minor incident (1-3 users impacted)]
- 10 Service Requests per Month
- Annual upgrades
- Technical health check
- Account Manager
- Monthly meetings
- Support Portal (online)
- 10% off Development costs
- 10% off Consultancy fees
This support plan includes all of the following benefits:
- 5 tickets per month (Incident Responses)
- Level 1: Max. 4 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 8 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
- 5 Service Requests per Month
- Technical health check
- Support Portal (online)
This support plan includes all of the following benefits:
- Pay-per-ticket (Incident Responses)
- Level 1: Max. 24 hour response time [Major incident (>7 users impacted)]
- Level 2: Max. 24 hour response time [Significant incident (>3 users impacted)]
- Level 3: Max. 48 hour response time [Minor incident (1-3 users impacted)]
- Pay-per-Service Request
Brochure download
Click here for a printable PDF brochure with further details on Support.
Download file size: ≈600kb