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Sunday, July 29, 2018 10:00 AM

Another successful CM9 upgrade and a glowing endorsement


WyldLynx was recently chosen to manage the transition of Content Manager from version 8 to 9.1 for the team at the Queensland Family and Child Commission.

There were numerous reasons for the upgrade, but the QFCC were also mindful of minimising both costs and disruptions, as any negative impact on the important day-to-day operations of the Commission simply could not be allowed to happen.

To achieve a smooth and effective transition, the QFCC chose WyldLynx for their project, and we are proud to say they couldn't be happier.

In addition to managing the entire transition project, WyldLynx also performed the technical upgrade, delivered full training for users on the changes, and provided user and technical support during the entire process.  

Recognising the QFCC budget constraints, a Cloud-based Content Manager environment, using Microsoft Azure on a consumption plan, was recommended, and accepted.  This provided QFCC with project testing and training capabilities prior to the physical upgrade of the QFCC environment, which would not have been possible with a traditional hosting model, and without breaking the bank!

Here at WyldLynx we have always taken great pride in our combined technical and personal approach, and the QFCC could see the benefits in 'the WyldLynx method' right from the start.

This feedback comes directly from Lyle Gerbich, the Corporate Services Manager at the Qld Family & Child Commission, upon completion of the upgrade project:

"Our agency recently selected WyldLynx to upgrade our existing records management system.  From our initial exploratory meeting with Carl and the team, we were very impressed with the high level of product knowledge and professionalism displayed."  

"WyldLynx were able to clearly communicate with the technically challenged amongst us, as well as discuss the technical stuff with our IT and records management people.

"They quickly understood our requirements and were extremely solutions focused.  WyldLynx were able to provide examples of how they had successfully worked with other organisations on similar projects.  WyldLynx were cognisant of our limited budget and identified different options to meet our requirements.

"From day one WyldLynx kept us informed at every step, turned up for meetings on time and answered all our questions within the timeframes they'd agreed to - nothing was too much trouble. It was quickly apparent we'd chosen the right vendor to meet our needs.

"The team at WyldLynx were very adaptable and accommodating, working seamlessly with us and our third party Service Provider to plan and implement the solution.  The WyldLynx training team were flexible, knowledgeable and very accommodating in meeting our needs.

"Overall, Carl and the WyldLynx team were a pleasure to work with.  I would definitely use WyldLynx again and highly recommend them to other organisations who want a great all round experience."

Thank you Lyle!

Anyone who has ever been through an upgrade transition process knows how tough it can be, but working together with the great team at the QFCC allowed WyldLynx create a smooth and effective transition we can all be proud of.

Should you wish to perform your own Content Manager upgrade, or just want to see how WyldLynx can help your organisation, please contact us today on contact@wyldlynx.com.au.  We'd love to hear from you!

Like to know more about how WyldLynx can help your organisation? Contact us today!